At, we believe shopping should be simple, transparent, and worry-free.
Your satisfaction matters to us, and we’re always here to make things right.
Please review our return policy below to understand how returns and refunds work.
You can request a return if:
The item is returned within 7 days of delivery
The product is unused, unworn, and in its original condition
All original packaging, tags, and accessories are included
A valid invoice or order proof is provided
For hygiene and safety reasons, we cannot accept returns for:
Used, washed, or damaged items
Products without original packaging or tags
Items marked as final sale or non-returnable
Digital or downloadable products
Once we receive and inspect your returned item:
Refunds are processed within 5–7 working days
The amount will be refunded to your original payment method
Shipping charges are non-refundable, unless the return is due to a defect or our mistake
If you receive an item that is damaged, defective, or incorrect:
Please contact us within 48 hours of delivery
Share clear photos or videos of the issue
Our support team will quickly assist you with a replacement or refund
If you have any questions or need help with your return,
our Customer Support Team is always happy to assist you.
Your trust means everything to us — thank you for shopping .
Dcartly is a global marketplace where people come together to buy and sell unique products from trusted sellers.
There is no warehouse — sellers ship directly, helping you connect with real creators.
Your privacy and support experience are always our highest priority.